Welcome to AGRetro.com

Customer Service

Customer Service

We will be professional, friendly and honest, use our experience and knowledge to provide the best service, supply you with high quality parts for your BMW, give you excellent value for money, answer your questions as quickly as we can and to the best of our knowledge and always be enthusiastic.

Shipping & Delivery
Our products are delivered in France, Monaco, Liechtenstein, United Kingdom, Ireland, Spain, Malta, Andorra, Portugal, Belgium, Luxembourg, Switzerland, San Marino, Italy, the Netherlands, Denmark, Norway, Sweden, Finland, Germany, Poland, Czech Republic, Slovakia, Hungary, Austria, Slovenia, Cyprus, Greece, the United States of America, Canada, Japan, Australia and New Zealand.

As we carry most of our products in stock, we aim to process delivery the day following the order.

Special orders or out of stock items will be dispatched as soon as we receive them. We will email you with an expected delivery time.

We use La Poste or our carrier (France Express - Geodis) using a recorded and signed for service. This service aims to deliver in under 48 hours in Metropolitan France (excluding bank holidays and weekends).

We are sorry we cannot deliver to a postal box or a hospital or a public establishment.
Privacy & Security
Your payments on our website are protected by the SSL encryption technology process to guarantee the best possible the security of the transmission of your data. See our SSL certificate on the left side. We don’t hold your credit, debit card or bank details on our site.

All the personal data collected by our departments are processed with the strictest confidentiality. The information given will only be used to process your order and to reinforce and personalise the communication and our product offers. If you do not want to receive promotional offers or information on our products please contact us via email. We will not give your personal data to a third party without your written consent.
Returns & Replacements
Customer satisfaction is very important to us and you can return any stock item within 7 days of receipt for a full refund, exchange or store credit .

Please contact us at info@agretro.com for a return form.

Please note that any part returned will have to be so before having been fitted onto the vehicle and be in its new state and in its original package with accessories and documents, sealed bag not opened allowing its remarketing as new. We cannot except returns for special orders, customised or electronic items when supplied following the client’s order. The cost of all returns is born by the client. Please see our terms and conditions for full details.
Using our Product Finder you can locate the parts you want for your BMW quickly.

Each part has a photo and description to make your choice easier.

You will be guided through the ordering process once you proceed to the checkout with the item(s) you have added to your basket.

You can either create an account or checkout as a guest if you prefer.

Following your order on our website you will receive a confirmation of your order via email.
Payment, Pricing & Promotions
The payments are in euros and can be done by debit or credit card via PayPal, bank cheques (made out in euros and drawn from a bank domiciled in France) or bank transfer. For more details see our general terms and conditions.

All prices include T.V.A. (VAT equivalent) at 19.6%.

An invoice will be supplied with every order.

Your payments on our website are protected by the SSL process to guarantee the best possible the security of the transmission of your data. See our SSL certificate on the left side.
Discount Coupons
If you have a discount coupon you can use it at the checkout stage. Just enter the code on the coupon. They are only valid online at agretro.com and can only be used once.

The following conditions apply:

- Only one discount coupon can be used per transaction
- The coupon must be used by 23.59 (GMT+1) on the closing date shown
- The coupon cannot be exchanged for cash
- The coupon is only valid to the person it is made out to
- All of AG Retro normal terms & conditions apply
Creating An Account
Creating an account enables you to:

- Go through the ordering process faster
- View previous orders
- Update your account information
- Check the status of your order
- Subscribe to our newsletter for special offers on our BMW parts

If you have any queries please don’t hesitate to contact us.